Resources for Students

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Q and A

Class schedule for spring 2020

(updated March 22) – On March 30, all classes will move online for the remainder of the semester.  Over spring break and the week of March 23, faculty have been redesigning their courses for online with guidance from Augsburg’s director of online learning and E-Learning team. Students can expect to hear soon from their instructors, if they haven’t already, on what to expect when courses resume on March 30.

  • Clinical and field experiences: Special rules may apply for supervised clinical or field experiences in programs such as Education, Nursing, or Social Work. Some of these experiences cannot be moved online given the requirements of accreditors and licensing agencies. Others might continue if the clinical partner determines it is possible to meet new health guidelines. If students cannot complete these courses this semester, Augsburg will assign a grade of “X” to show that the clinical or field experience could not be completed during the semester for reasons beyond Augsburg’s and the student’s control. The “X” grade will be replaced by the grade the student earned when the experience is completed.
  • Auggie Experience: Undergraduate students currently enrolled in internships that meet the “Augsburg Experience” requirement will receive a “P” (pass) once they complete the self-evaluation and reflection paper. Students are asked to communicate with their site supervisors to determine if they can complete their hours, but Augsburg will honor work already completed as meeting the requirement if it is not possible to continue. Students earning credit for Augsburg Experience through embedded course requirements should confer with their instructor on the specific policies that apply to them.

Finals week (April 27 through May 1) is the final week of the semester. The schedule of course meetings during finals week will remain as currently posted on the Registrar’s Final Examination Schedule page.

Campus Cupboard

The Campus Kitchen team is following special protocol because of COVID-19. For now, students cannot access the Cupboard physically. Instead, students who are still permitted to live on campus can fill out a request form to receive a bag of food for pickup at Christensen Center (near Einstein’s).

Fill out a delivery request form here, as many times as you need:
Campus Cupboard delivery request form

Campus Parking

Augsburg recognizes that most students who park on campus may not be returning to campus this semester, so student permit holders will receive a credit on their student account for the time period of March 25 to May 2. For those on campus, parking is allowed on surface lots for the remainder of the spring term and this summer without a permit. Because of the time it may take to process credits, Augsburg University is suspending all finance charges and late payment fees on student accounts for six months (April – September).

For students who had purchased underground parking space, you may receive the parking credit and then park in the surface lots on campus for the remainder of the semester and through the summer without a permit. Alternatively, you may choose to retain your underground parking space by foregoing the parking credit. If you have not already done so, please email publicsafety@augsburg.edu if you would like to give up or retain your underground parking space.

Grading option

(updated April 20) – The grading option change deadline has been extended to the final day of the term, May 1, so students have the rest of the semester to decide whether to opt for a letter grade or pass/low pass/no pass grading for the Spring 2020 term. See the details and instructions to request this grading change.

Use this form to change your grading option for Spring 2020

Additionally, Augsburg will make a notation on students’ transcripts for spring semester to provide context for pass/low pass/no pass grades or lower letter grades, explaining that “Spring 2020 was disrupted by the COVID-19 pandemic.”

Graduation and commencement 2020

(updated April 28) – Many students will complete the requirements for degrees this term and graduate in early May. If you are among those students preparing to graduate this semester, you should apply for graduation in the normal manner. Please review the graduation information posted on the Registrar’s website

One thing we truly regret about the current scenario is that the emergency orders issued in the State of Minnesota required the cancellation of year-end events that mark tremendous milestones in the lives of our students—in particular the May 4 commencement ceremony. We are so proud of the accomplishments of each of our students, and we are sorry that we will not be able to mark that accomplishment in the way we hoped this May.  President Paul Pribbenow shared this video message with graduating students.

  • Future commencement ceremony. What we can commit to at this point is that the next time we are able to gather together to celebrate the graduation of Augsburg students, the Class of 2020 will be invited to participate. We don’t know at this time how far off that might be, but once it again is safe to have large gatherings, Augsburg will begin planning for an in-person ceremony to recognize the graduates for whom that option was not available at the time of their graduation.
  • Near-term virtual ceremony.  Augsburg University will host a virtual commencement ceremony to celebrate the Class of 2020. The virtual commencement ceremony consists of a prerecorded ceremony that will be streamed online. Graduates can expect their caps and tassels to arrive around May 6.

There are two viewing times when graduates, families, and friends can watch and chat together in real time:

Friday, May 29, 2020, 7 p.m. Central.
Sunday, May 31, 2020, 2 p.m. Central.

You can follow the celebration through the hashtag #AuggieGrad on all social media platforms, where students will be sharing images of their virtual celebration.  Visit Augsburg’s commencement site for more details.

Graduation caps and gowns

Students who ordered caps and gowns for the May 4 commencement ceremony may request a refund from the provider, Herff Jones. See Herff Jones’ Collegiate Regalia Returns & Refunds page for information about how to get a refund.

Helpline

The Augsburg University Helpline is available handle questions from students, faculty, and staff.

Email: helpline@augsburg.edu

Phone: 612-474-3100

Submit a question using the online form

Meal plans

(updated May 18) –  We recognized that many students weren’t returning to campus to use their meal plans. At the time of Minnesota Gov. Walz’s Stay Home executive order, Augsburg Dining Services had purchased food to provide the full contractual meal service through Sunday, March 29. Students who moved off campus or commuter students who have meal plans were able to cancel meals. The meal plan credit was be prorated from March 30 through the end of the semester. (If you used the meal plan after March 30, the credit will be prorated to the date of the last use of the meal plan.)

For students whose meal plan charges are covered by grant or scholarship aid, your account will reflect a credit as well as a reduction in aid for the semester. This is important because the amount of aid you receive may have tax implications, so we want to ensure your account reflects only the aid you actually received this semester. The meal credit and the reduction in aid will offset each other, so there will be no impact to your student account balance. 

The credits will be applied to next year’s charges or, if you currently has an outstanding balance on your account, the credit will reduce that balance. Because of the time it may take to process all of these credits, Augsburg University is suspending all finance charges and late payment fees on student accounts for six months (April – September). This will allow you time to see the results of these credits before making any further payments without risking any penalties for missed or late payments.

Mental Health

This summer, 24/7 counseling support is available through the Center for Wellness & Counseling’s ProtoCall phone counseling service (612-330-1707, Option 1).   The CWC’s Coping with COVID page has information on coping skills for the pandemic, free coping resources, social support resources, and counseling resources.

Registration

(updated May 19) – Summer and fall registration for undergraduate students began as planned on March 30. Augsburg’s summer undergraduate, adult undergraduate, and graduate offerings are online. Registration is open.  

For all students, registration will remain open until the drop/add deadline for each term. Specific registration timeline windows can be found on the Registrar’s Fall and Summer Semester 2020 page

Residence Halls and Move Out

(updated March 31) – After the Stay Home executive order by Gov. Walz, effective 11:59 p.m. March 27, students who live in campus residence halls are asked to move off campus unless they attain an exception. 

Move out Information

Those who move off campus prior to the end of spring semester are eligible for a prorated credit. The housing credit will be prorated credit from March 25 (the date that Gov. Walz announced the Stay Home executive order) through the end of the housing contract. We understand that some families are not located in the area or not easily able to get to campus, so Augsburg will be flexible in coordinating residence hall move outs at a time when it is safe for people to travel.  

The credits will be applied to next year’s charges or, if you currently has an outstanding balance on your account, the credit will reduce that balance. Because of the time it may take to process all of these credits, Augsburg University is suspending all finance charges and late payment fees on student accounts for six months (April – September). This will allow you time to see the results of these credits before making any further payments without risking any penalties for missed or late payments.

For students whose room charges are covered by a grant or scholarship, your account will reflect a credit as well as a reduction in aid for the semester. This is important because the amount of aid you receive may have tax implications, so we want to ensure your account reflects only the aid you actually received this semester. The housing credit and the reduction in aid will offset each other, so there will be no impact to your student account balance. 

Augsburg’s residence halls remain open for resident students who meet certain criteria, and we are committed to continuing to provide living spaces and dining services for students living on campus.

Following the Stay at Home order, resident students who live on campus will retain fob access to their residence hall and the Christensen Center for dining purposes. Augsburg is working to ensure that Minnesota Department of Health guidance are carefully observed in residential spaces. Our custodial team has been intensifying its work, observing new protocols as they clean and disinfect common areas and high-use touch points, such as doorknobs and elevator buttons.

Student Employment

(posted March 23) – As with our regular employees, we support extending to student workers the opportunity to work remotely, when possible and appropriate. A few work assignments may continue on campus, too, so long as the supervisor agrees, health guidelines and protocols are observed, and the student remains well. For the remaining pay periods this term (through May 2), student employment supervisors will work with student employees on special, flexible arrangements allowing every student to work, if they wish, the number of scheduled hours that were previously planned. Due to modified campus operations, this work is likely to include special projects assigned to student employees by supervisors across the university—most to be completed remotely and on a flexible schedule. Students who wish to complete their student employment hours can count on continuity of employment, for at least your previously arranged hours, through the end of the spring term on May 2. Contact your supervisor for additional information.

Technology resources

(posted April 2) – Augsburg’s Information Technology (IT) team has posted information about access to laptops and internet for students who do not already have those tools for online coursework. 

Textbook rental returns

Barnes & Noble College, Augsburg’s bookstore operator, accepts textbook rental returns via UPS shipment. Students who live in the United States and who rented course materials through Augsburg’s bookstore can access a free UPS label on the Barnes & Noble website for book returns. After generating a label and affixing it to a package, students may bring the item to any UPS dropoff location. As soon as UPS delivers textbook return packages to the bookstore, staff will check in the materials. Please note that this shipping option is not available internationally.

Key considerations:

  • Students must generate shipping labels on the Barnes & Noble website by June 15.
  • Typically, textbook rentals are due to the bookstore following a five-day grace period at the end of a term. Due to the far-reaching impact of COVID-19, the bookstore has extended the due date of spring 2020 books from May 1 to June 15. Materials must reach the bookstore no later than June 15. Students who do not return their books by June 15 will be charged for the items and take ownership of them.
  • The bookstore will not hold standard business hours until at least May 4. If you would like to inquire about a potential in-person return or have other questions, contact bookstore manager Chanti Miller at millerch@augsburg.edu.

Students may not return bookstore rentals to other locations on campus, such as Lindell Library.

Withdrawal

(posted March 18) – The withdrawal deadline for spring semester remains March 24, 2020 for full-term spring classes and April 3, 2020, for Time 2 classes. In light of COVID-19, the registrar’s office staff will be flexible in their review of petitions for withdrawal that are submitted after the deadline.

Communications to Students

Top 2 Things Students Need to Know this Week (May 19)

Top 3 Things Students Need to Know this Week (May 14)

Top 3 Things Students Need to Know this Week (April 30)

Top 3 Things Students Need to Know this Week (April 23)

Top 2 Things Students Need to Know this Week (April 15)

Dean of Students Sarah Griesse’s message to students (April 9)
The dean shares with students that the Stay Home order and limited campus access are extended.

Top 3 Things Students Need to Know this Week (April 7)

Resident Students’ Next Steps Form (March 26)
Students living in residence halls are asked to fill out this form about their status following the Stay at Home order, effective 11:59 p.m. Friday.

Dean of Students Sarah Griesse message to students (March 25)
The dean notifies students about limited campus access to come after Stay at Home order announced.

Provost Karen Kaivola’s message to students (March 23)
The provost provides information about preparing for classes to resume online March 30, expanded access to loaner laptops, an emergency fund created to support students, exceptions to standard academic policies, residence halls remaining open, modified campus services and new protocols to support health and safety, a helpline established to answer student questions, our promise to student workers, registering for summer and fall courses, graduation and the 2020 commencement ceremony, and online town halls with President Pribbenow and other leaders.

Dean of Students Sarah Griesse’s message to students (March 21)
The dean provides information about staying in the residence halls spring semester, what to do if you prefer to move out early, and the upcoming meal plan schedule.

Dean of Students Sarah Griesse’s message to students (March 17)
Alternative methods of course delivery start March 30.

Email About Student Activities for the Duration of Spring Semester 2020 (March 17)
Events are canceled and virtual meetings are encouraged.

Dean of Students Sarah Griesse’s message to students (March 15)
Augsburg University cancels classes March 23-28 to prepare for alternative methods of course delivery.

Guidelines

Student Employment Guidelines for Reduced Campus Operations

Student Travel Guidelines

Cloth Face Masks Now Required on Campus

Other Resources

New Augsburg University Helpline to handle questions from students, faculty, and staff.  The Helpline will be open from noon to 4 p.m. each day. Call 612-474-3100. We will expand Helpline hours beginning March 30.